Employee stories

Daniel Suurmäe, Business Services Expert,

I joined the FBS team in 2024. I knew FBS was where I wanted to be as soon as I arrived for the interview. I started as a Specialist in the Loyalty sub-team and half a year later moved on to become a Junior Expert and to celebrate my first year, I got promoted to an Expert. FBS offers great opportunities for people who put in the effort and rewards it fairly.

The Expert role is very fitting for me. I am a naturally curious person, and the role allows me to kind of look into how things work and why things work the way they do. Sharing the knowledge gained along the way with the team feels fulfilling. And it is even cooler when you have an idea, you start working on that idea and then finally see that idea come to life.

I have got to work on a few projects so far and even have one underway at the moment. The loyalty system as a whole is quite complicated and of course the main focus is always making the customer’s journey as easy as possible and making them want to keep using our services. At the same time, we are constantly trying to find ways to better or simplify our daily tasks, keeping the team happy is just as important as keeping the customer happy.

I have worked in quite a few places and in a lot of different teams, at home and abroad and I can say that FBS is so far the best working team I have been in by a long shot. FBS also offers quite a flexible work schedule, it makes finding the balance between work and life so much easier. 

Mait Kaaver, Business Development Manager

I have come a long way from where I started. I joined the company in 2016 as a Summer Talent. In that position, I was helping the Travel Retail team during the summer period, but when the season ended, I was offered the opportunity to stay in the team as an Accounting Specialist, which I of course accepted. After about a year, I became the expert of my team which gave me even more opportunities to learn and put my skills to the test.

I was interested in the company because of the industry – I studied aviation management in Estonian Aviation Academy. Even though my role in the company is different from my curriculum, I can still utilise the knowledge I gained during my studies and learn more about aviation every day.

From a deep dive into New Distribution Capability (NDC) as an IT Product Expert, I'm now utilizing my learnings as a Business Development Manager at Finnair. My focus, alongside my team, is to sculpt and implement strategies that help to boost NDC adoption and indirect sales.

FBS is a perfect platform to start your career – it favours the bold and driven individuals who dare to have an open mind and wish to make a difference. The company supports your growth, and if you show enthusiasm and willingness to learn, you can make a great career in Finnair.

Pille-Riin Riis, Quality Management Consultant

My path in FBS started over six years ago already when I joined the Global Corporate Sales and Customer Relations team. I feel like these fields sparked my interest in aviation and how everything works behind the scenes.

I found FBS because of my desire to travel to different places and meet new people, and what better company than a big airline to make some of my travelling dreams come true, whether for work or for leisure. I get to travel to our headquarters in Finland from time to time and meet our colleagues working there. Being a part of this company has made it easier for me to visit my friend in Switzerland, or to take my mother to London, a place she always dreamed of visiting.

In addition to travelling, I have a passion for working with people and creating a good environment for them to thrive and find their own paths. After a couple of years at FBS, I got the opportunity to work as a Team Lead. I also had the opportunity to build a new team from the ground up, which gave me great lessons on leadership, planning and wellbeing. I have now taken on even more responsibility as a Quality Management Consultant, working with several people and teams, not just my own. Because of this role I am discovering new traits in myself and seeing what else I am capable of. 

I feel like the main things that brought and kept me in FBS have stayed the same all these years. I get to travel and discover interesting places and I have the best colleagues. I have had so many opportunities during these past six years to better myself, to find out what I’m capable of and how I can be a better colleague. 

"Since the only constant in aviation is change, I know my career path to come will be interesting and full of meaningful changes."